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The Genius of a #1 Car Salesman

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BY: KEISHA JOHNSON

Frank Junior DaCosta arrived in Toronto from Jamaica newly wedded and eager to prove himself a good husband and an honourable man.

When his sister told him about a job opportunity, he donned his wedding pants, got a new shirt, borrowed a tie from a friend and showed up.

We don’t know what Frank said in his interview but he was hired on the spot to sell cars. He had no experience. And after only one week of training, he was thrust to the shop floor to make sales. Within his first month he sold twenty-four cars, tripling the industry average of seven car sales per month!

“I had a family to take care of,” Frank reasoned. He would not be deterred by culture shock, inexperience or subtle prejudices and ignorant perceptions of immigrants.

The following months Frank continued to outperform his colleagues, many of them more experienced and senior to him. He avoided cooler talk, busied himself when not seeing clients and doubled down on his work hours.

Something as simply as always being warmer than the customer in the winter, Frank soon realized could make or break a deal. “I learned to always be well dressed. You don’t want to be in a hurry to find shelter or warmth when a customer wants to see more cars.”

Early in his career he also decided that “if I set myself a daily target of selling one car per day, that would take care of the weekly and monthly quota.” More importantly he says “connecting with each customer on some common ground” was his best strategy to build client trust and convert many curious window shoppers to proud car owners.

“My strategy was to treat everyone the way I would like to be treated. I am honest with the customer and always, always give them good service,” he reflected.

He takes a picture of each customer receiving their new car keys and sends it to them. He makes birthday calls, organizes servicing and willingly goes the extra mile. “I remember one customer who was concerned whether the car she liked would fit into her garage,” he recalls. “So I suggested that we drive it to her house. When we got there, her garage was full of stuff but I removed it all just so we could see if the car fit.”

These are good memories that people eagerly share with others. Over the years, word-of-mouth has exponentially multiplied his efforts to find new clients and has helped him to build a loyal base of repeat customers and volunteer referrals.

These little details distinguished Frank in the industry. And in 2011 Frank Junior DaCosta became the number one car salesman in all of Canada for Nissan. That year he personally sold a record 411 cars.

He became the first person of color in Canada to achieve that record! His accomplishment gave his dealership bragging rights and they joined the community in backing Frank 100%. More advertising dollars was invested in promoting him and he became the voice and face of his dealership.

Frank has seen consistent success by eating the elephant one bite at a time. He has been number one salesman at the five dealerships he worked at over his eighteen-year career. He says he has no regrets and credits his wife Terry-Ann for the support and encouragement she gives especially on the days when he feels like he’s failed himself.

“She always says, ‘it’s okay, tomorrow you can try again’. And that’s all I need to hear. Once she says everything will be ok. I know everything will be ok,” the proud father of four mused.
On the job, he continues to lead sales at the Agincourt Nissan dealership in Toronto. “Every day I’m asked how do you do it? How do you sell so many cars? And I tell them, I treat people the way I like to be treated.”

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Professional Development

As a community we lack unity. How are we supposed to rebuild the Black Wall Street?

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Photo Credit: Christina @ wocintechchat.com

BY DAVID ANDERSON

Do you know what the problem is? We can never stand up as one and unite for change. I am getting really sick and tired of this crab in a bucket mentality. As a community, we have not done enough. We have not built enough. Instead of correcting history, we have chosen the path of repeating it. I mean it is true we cannot hide from who we are but grow and learn from who we were. We cannot be afraid to let our brothers and sisters continue to separate.

As a community, we lack unity. How are we supposed to rebuild the Black Wall Street? How come it has never been remade since the tragic Tulsa race massacre that took place May 31st and June 1st 1921? City officials, to attack Black business owners, and residents gave the people weapons. They destroyed homes in Tulsa Oklahoma. What was once a flourishing community in Tulsa Oklahoma was reduced to nothing but campfire stories. This left a negative impact on the Black community.

Have you ever heard the phrase crabs in a bucket? This is a metaphor for people who either live in the same environment or are after specific goals. What we all get confused about is that there is enough for everyone.

I used to hate the saying “Let’s get this bag,” because it puts one trophy at the top of the pedestal. Humans are so competitive that they would rather sabotage their future as long as they beat you or finish first. This is how you burn bridges that you will have to cross again in life.

Working towards one goal usually is beneficial to each individual or as a collective (team). Every sports team makes it clear what their goals are in the pre-season. This allows coaches and players to develop a relationship that is based on trust and personal development. Each time they step out on the field or court they have their teammates’ best interest at hand. This will create chemistry, which only strengthens relationships and performance. We have to be able to depend on and trust one another. We need to learn from our mistakes and be proactive in correcting them.

As an entrepreneur, you need to be able to build strong relationships and communities. This might not be easy, but it is beneficial for you, family, business and community. As a leader you must have the ability to rally people in your community towards a cause. You have the ability to start a community organization. You possess the skills to make a change in your life, for your family and community. Don’t let opportunities pass you by. We need to learn more about our history, or it will repeat itself. We need to learn from other great cities, villages, and kingdoms.

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Professional Development

How to Boost Your Marketing Agency’s Growth in 2022

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Want to boost your marketing agency’s growth over the course of the next calendar year? If so, you’ve found the right article. Below, you will find insightful information regarding the current scalability of the advertising sector, as well as comprehensive advice on what you can do to play an active role in this ongoing development.

Here are three things you can do to boost your marketing agency’s growth in 2022:

Home in your niche market
You aren’t going to grow your marketing agency until you showcase your skill, credibility, and reliability. In order to cultivate this type of reputation for yourself, you need to offer a specific service incredibly well. Distracting yourself with unnecessary service ranges will detract from your ability to build this authority, which is why you are advised to home in on a niche market segment. This will entail you providing a narrow yet effecting promotional service until you are capable of taking your agency to the next level.

There are plenty of niche marketing markets for you to tap into, eight of which include:

  1. Digital marketing
  2. Outbound or inbound marketing
  3. Content marketing
  4. Social media marketing
  5. Voice marketing
  6. Email marketing
  7. Influencer marketing
  8. Word-of-mouth marketing

Embrace white label SEO
If you choose to go down the digital marketing route in your expansion endeavor, you should seriously consider embracing white label SEO. This will allow you to expand your web-based advertising initiative without draining your time, effort, money, or resources.

To ensure that you receive a substantial ROI from white label SEO, it’s recommended that you partner up with a reputable reseller such as Click Intelligence Canada. This industry authority will help you to generate a new source of revenue, they will offer SEO solutions tailored around your specific expertise, and they will provide a cost-effective platform for your agency’s growth. Ultimately, this level of assistance will allow you to focus on what truly matters — your company’s ongoing scalability.

Simplify your project management
The way in which you manage your projects will have a profound effect on your marketing agency’s success going forward. In this instance, it’s important that you avoid overcomplicating things at all costs. This will only make life ten times harder for yourself, s it will eat away at both your time and effort. Ultimately, this will decrease the likelihood of you meeting your crucial advertising campaign deadlines.

When attempting to simplify your project management process, your first port of call should be to prioritize your daily tasks by level of importance. This will help you to screen out unimportant tasks and subsequently aid you in your attempt to focus on critical marketing matters.

Are you determined to take your marketing agency to the next level in 2022? If so, be sure to heed the growth and development advice laid out above. Home in on a niche market, embrace white label SEO, and simplify your project management — do all of that, and you’ll be scaling the lofty heights of your niche industry sooner rather than later.

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Professional Development

Ergonomic Home Office- Choosing The Best Furniture Pieces

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BY ELLA BRAUN

The COVID crisis has brought a sudden transition for the world, particularly in the form of the work from the home switch. The biggest challenge, however, is that most of us are not equipped with a proper working area at home. Like everyone else, you would also want to have a dedicated office space that makes you feel productive. When it comes to creating such a home office, comfort is important. After all, you cannot expect to do your best in the workspace if you are not comfortable enough. If you are planning to create an ergonomic home office, choosing the right furniture pieces matters the most. Here are some tips to pick the best ones.

Assess the available space
Even before you start preparing a wishlist of furniture pieces, assess the available area. Not everyone has a spare room for creating a dedicated office, so space struggles are more real than you think. Measure the area and consider the essential pieces you would want to fit in. You may have to differentiate between needs and wants and skip some things if there isn’t enough room.

Consider the work hours
From the ergonomic perspective, it is important to consider the number of hours you would be working every day. For example, you can give precedence to style if you plan to use the home office for only a few hours in a day. However, comfort is absolutely essential if you have long working hours. You may even consider having a standing work desk apart from the sitting arrangement to prevent the ill-effects of prolonged sitting.

Have a budget to start with
Right now, you may be pressed for cash but a proper workspace is something that you can’t do without. Having a budget before you start shopping is a good idea. You may even look for deals like an IKEA flyer or coupon online to fit the best-branded furniture in your budget. Quality is vital when it comes to ergonomics because good brands go the extra mile to create designs that are easy on the body.

Choose pieces that fit you
If comfort is your top priority while picking furniture for your work area, you need to go the extra mile to find pieces that actually fit your body. Consider proportioned height for your chair and table if you are too tall or too short. Exploring and trying before buying is a great idea. Of course, your office furniture should look great but ease is something that you cannot ignore.

Don’t forget your personal style
Even as you look for pieces that are comfortable, don’t forget your personal style. Also, make sure that it blends with your home decor, particularly when you are creating a workspace in your living room or bedroom. Consider the aesthetic elements such as colour and design. At the same time, invest in durability and quality as well.

Although creating a home office can be easy, you need to be extra sure about ergonomics. After all, an easy space makes you feel more productive and keeps you healthy as well.

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