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Twilight Quality Cleaning – Sparkling ‘Out of this World’ Cleaning Services

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BY: ALYSSA MAHADEO

In modern society, our busy and hectic lifestyles are quite demanding. Between work, and family it’s difficult to make time for the little things, and everyday household tasks like cooking and cleaning always seem to fall last on the list of priorities.

Yolande Luke immigrated to Canada from the island of Dominica at six years old with her parents and her siblings looking to start a new life for themselves in North America. Coming to Canada was a bit of a culture shock for Yolande and her siblings, they were fluent only in French and it was a challenge for them to master the English language.

“My father was a jack of all trades, and he worked in the auto body industry fixing cars and my mother alternated between different jobs ultimately ending up working as part of a nursing home staff.”

Growing up, Yolande’s parents provided an admirable example of what it means to choose a meaningful career. “They always said there’s nothing you can’t do once you put your mind to it,” Yolande recalls. “Be confident in yourself don’t let anyone intimidate you or tell you that you can’t do it.”

God was also and still remains a centerpiece to her life. Her strong faith in God is a shining light leading the way in every decision she makes.

Going into high school Yolande shares that she had so many viable options. “I was interested in so many things, some of them were to become a pilot, a police officer or even own my own company.”

Ambitious as she was, Yolande’s pursuits to become a Police Officer didn’t work out. Hearing horror stories of challenges presented in the field mixed with fear caused her to disregard the idea. She was very passionate about becoming a pilot, completing her fight attendance certification, and was even hired by a few big name airlines, yet she soon realized that she lacked the hardened resolve of self-sacrifice.

“I put that dream aside, for now, I didn’t throw it away, but I realized if I wasn’t ready to become a flight attendant, then I wasn’t yet ready to be a pilot,” she explains.

Upon graduating from High School, Yolande enrolled at a private college for interior design, another career option that she was very interested in. She went on to study business at George Brown learning the fundamentals of the business world allowing her to gather the knowledge necessary to perhaps one day satisfy her entrepreneurial spirit.

“I started seriously considering owning my own business when I realized that the piloting might not work,” Yolande shares. “I had a difficult choice to make, and I wanted to give myself the time to gather the courage necessary to embark on such an ambitious path.”

Over the years, working in different managerial positions since the age of 14, Yolande had amassed a wealth of experience working for various companies. She was able to learn the ropes when it came to things like how they run their systems, document their paperwork, how to organize tasks, and how things needed to be structured in order to make things work effectively.

“I was able to learn valuable customer service skills, most importantly how to build a relationship with my clients, retain those customers and attract new business and how honesty is the best policy,” Yolande says.

After a falling out with her last employer, Yolande left that job and found herself unemployed. “I had a daughter, she was enrolled in private school which isn’t cheap, so I needed a way to come up with some quick cash,” Yolande explains. “I found this cleaning company, managed to secure an interview with them and they hired me.”

Working at this company, Yolande received the training on how to properly, and thoroughly clean a home. “The clients I had really liked me, and I thought that this seemed like something I would be able to do on my own,” she says.

Yolanda began building her own clientele after becoming friends with a woman looking for someone to clean her house and her kitchen. She was able to attract clients who had originally employed the services of the company she worked for because they were dissatisfied with the poor cleaning jobs they were receiving from the company’s other cleaners.

She ended up leaving her job at the company, seeking a more flexible schedule to accommodate her family needs and through the reputation that she was building just through the connections she had her business began to take form.

Twilight Quality Cleaning has been open for business for the last 15 years. Once she began attracting and retaining new clients, the sky was the limit.

“When we were thinking about the name, I had this idea where I wanted my clients to leave their homes, and come back to something totally different,” Yolande says. “I wanted my clients to come home and see their space transformed sort of like entering a Twilight Zone.”

“When my clients come home, it’s like they’ve completely entered a new realm. The scent is different, the look is different because sometimes I’ll move things around to better fit the space and so far I haven’t heard any complaints.”

Twilight Quality Cleaning offers a multitude of cleaning services based on their client’s specific needs. They are adept at covering every room in your house wiping down, dusting, sweeping, vacuuming, mopping and cleaning everything that requires keeping your space neat, tidy, smelling fresh and clean!

“With every client, there is always an initial clean, an hourly service where I’ll go through everything, moving furniture, wiping everything down, and after that, it basically becomes a regular cleaning maintenance based on what is needed.”

They are very sensitive to health concerns, and using harsh chemical products is not their style. They opt instead to clean your home with powerful yet environmentally friendly products that smell great and also get the job done.

“I’m a very honest person, my services are open to everyone, there is no distance that I will not go, but when I do a clean, after that service my client has to be happy,” Yolande says. “By providing this service, I am unburdening that client of coming home to do that work, they can come home, and just come and relax in a nice clean home.”

Yolande is always looking to grow and expand, hiring on new cleaners who are as dedicated to servicing her clients as she is. “As I grow I want my employees to grow with me,” she shares. “My company is a big happy family, they take care of me, and I take care of them, whatever level I’m at in life I would like my employees to be there with me.”

The next time you want to take a day off from cleaning, or just want to do away with it altogether consider Twilight Quality Cleaning, they have all your cleaning needs covered!

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1 Comment

1 Comment

  1. Derran Bascom

    January 5, 2019 at 5:12 pm

    Twlight Quality Cleaning Business Number
    416 990 2737

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Featured Business

Turn your entrepreneurial dreams into reality with RBC’s Black Entrepreneur Startup Program

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BY SIMONE J. SMITH

The courage to pursue a passion and turn it into a business can be daunting, especially during times of global uncertainty. Yet, this is exactly what Tarila Morrone, the founder of Heart of Gems, decided to do. Her journey began with an Etsy shop specializing in party supplies, which thrived until the COVID-19 pandemic struck, drastically reducing social gatherings.

Instead of succumbing to the fear and uncertainty, Tarila embraced the opportunity for deeper connection with her children during the lockdown. She realized the profound importance of this bonding time, which sparked the idea for Heart of Gems. Her new venture is dedicated to helping modern parents with busy schedules foster stronger connections with their children and promote self-love.

Determined to elevate her business, Tarila delved into research and discovered a program designed to aid entrepreneurs, which allowed her to secure the necessary funding to propel herself and her business forward.

Tarila is one of many individuals who has taken their business to the next level with the support of RBC’s Black Entrepreneur Program – launched in 2020 with a $100 million commitment. RBC dedicated significant time to thoroughly understand the unique business needs of Black entrepreneurs, which enabled them to develop the following programs tailored to support their growth and success, and has two different solutions:

The Black Entrepreneur Startup Program (BESP)

In partnership with Futurpreneur, they committed $40 million through the BESP to offer: small business loans, mentorship, and business resources to Black entrepreneurs aged 18-39.

The RBC Black Entrepreneur Business Loan (BEBL)

Launched in late 2021, the BEBL provides eligible Black entrepreneurs at all stages of their business journey with loans of up to $250,000.

They have successfully provided $14.5 million in loans (approved and/or disbursed) through BEBL and BESP to over 400 businesses since the inception of the Black Entrepreneur Program in 2020.

Founder of Heart of Gems – Tarila Morrone

In addition to BEBL, RBC also continues to serve the entrepreneur community, including Black entrepreneurs, through its full suite of eligible products and services, including the government-backed Canadian Small Business Financing Loans (CSBFL).

In 2021, they invested $1 million in BKR Capital (formerly known as Black Innovation Capital), a venture capital fund that supports the growth of pre-seed and seed- stage Canadian technology businesses led by Black entrepreneurs. Initially targeted at $10 million, the fund had a successful final close with over $18 million in capital commitments in 2022 and is actively building its portfolio.

It is one thing to read about a fantastic opportunity, and it is another thing to hear about it from someone who has found a way to elevate their business by utilizing RBC’s programs. I had a chance to speak with Tarila, and she shared with me the story of her entrepreneurial evolution.

“The idea for Hearts of Gems came about during the pandemic. I knew that it would be helpful to other parents because it had helped me. I had an infant and a toddler, and I had started a party supply business, but the pandemic slowed that business down, and it was an opportunity to zone in and connect with my children.”

“When I decided to pivot, I went on Google to see what was available, and I stumbled across Futurpreneur, and I was then introduced to the Black Entrepreneur Program. I was nervous at first, because it seemed like it was going to be a lengthy, vigorous process.”

“Once I got started, my anxiety let up; I was pleased with the amount of support that I was provided with. The one thing that I learned throughout this process is that entrepreneurship is not meant to be done alone.”

“The financial support helped me obtain the things I needed to get my business going. The saying is true that you need money to make money. I needed people to help me realize my vision, and strategically execute it, and they provided mentorship throughout the duration of the program and after. This allowed me to navigate some of the challenging aspects of entrepreneurship, and a bonus; for the first year, you are paying interest only on the loan, and this allows time for your business to grow, without the weight of burdening payments on your mind.”

Tarila’s story is a testament to the resilience and creativity that can emerge in challenging times, inspiring others to follow their passions and create something meaningful, even amidst uncertainty. With the help of the Black Entrepreneur Startup Program, Tarila’s dreams became a reality, and if you are ready to take that leap, consider exploring RBC’s Black Entrepreneur Program.

Visit rbc.com/blackentrepreneur and turn your entrepreneurial dreams into reality.

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Nervous about your English Proficiency Test; Worry no more! Introducing Pearson|PTE English Language Tests

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BY SIMONE J. SMITH

“Why is this so hard? I’ve studied, I’ve practiced… but what if I fail? What will happen to my family? The test is next week. If I don’t pass, I don’t know what I’ll do. Everyone says it’s really hard, and I can’t afford to fail…”

Canada is a land of opportunity, a place where dreams can come true. For many new immigrants, becoming a permanent resident, or Canadian citizen is a significant milestone in their journey. It can be a long, and paper laden process that includes medical examinations, background and security checks, proof of funds, educational credential assessments, biometrics, citizenship tests, the interview and of course.

The English Proficiency Test! This is one aspect of this journey that does cause a high level of stress. Naturally, taking a language test in another country, especially after a long hiatus from any form of testing, can be an intensely overwhelming experience. The unfamiliar environment, coupled with the pressure of demonstrating proficiency in a foreign language, can amplify anxiety. Additionally, the absence of recent test-taking practice may lead to self-doubt and apprehension, making the overall experience particularly daunting.

Of course! The test can be daunting, but what if we told you that there was a way for you to effectively, and efficiently prepare; a platform offering practice tests that simulate the actual English Proficiency Test required for Canadian permanent residency, or citizenship?

Introducing, Pearson|PTE English Language Tests the world-leading provider of English language tests recognized worldwide by universities, colleges, governments, and professional bodies. Trusted by 3,500+ universities and colleges globally, their ambition is to support test takers every step of the way for a true worry-free experience.

At Pearson, their purpose is simple: to add life to a lifetime of learning. They believe that every learning opportunity is a chance for a personal breakthrough. That is why their 18,000 employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. They are the world’s leading learning company, serving customers in 200 countries with: digital content, assessments, qualifications, and data.

PTE Core was created in response to Canadian economic migration needs. It is already recognized by more than 97% of universities and 95% of colleges in Canada. the UK, Australian and New Zealand governments also accept PTE tests for all visa applications, and PTE Academic is also accepted by 100% of Australian, New Zealand and Irish Universities and 99% of UK universities.

With an increased focus on supporting Canada’s economic resurgence and post-pandemic growth, IRCC is increasing its Levels Plan to further address the growing demand for the coming years. With high demand in Canada for professionals in areas such as: nursing, engineering and web development, the approval of PTE Core arrives at a good time for test takers and opens new opportunities for Pearson.

“I am grateful to PTE for providing such an intellectual test. It was easy to prepare and understand the format. The training and support also helped a lot in explaining methods.” Syeda, Malaysia

Currently, they are offering a free taster test as well as an online guided practice test for test takers to familiarize themselves with the test experience and to optimize their preparation time and improve their skills. In addition, test takers have access to a ton of resources like the PTE Core Handbook to support their test taker journey.

PTE Core is a new addition to the Pearson Test of English portfolio, sharing many of the unique characteristics of PTE Academic. It is relevant for the vocational test taker, and designed with a real-life, non-academic focus. It was created to meet Canada’s specific migration needs and the IRCC’s language proficiency requirements but could be used to assess the English proficiency of vocational test takers in any country.

Approved last year by Immigration Refugees and Citizenship Canada (IRCC), PTE Core can now be taken to provide proof of English language efficiency for the purposes of permanent economic immigration to Canadian citizenship. Some other great benefits include:

  • It meets the Canadian Government’s requirements based on migration needs
  • It tests four key English language skills: speaking, listening, reading, and writing
  • It enables people to be themselves in English – it has a vocational and real-life focus
  • They use a unique combination of AI scoring and human expertise that reduces the risk of bias
  • PTE Core test takers will enjoy the same features as PTE Academic test takers.
  • The test can be booked online 24 hours in advance, is computer based and taken in a test center
  • Results are usually within 48 hours
  • Accepted for visa applications to Australia, Canada, New Zealand, and the UK

PTE Core uses similar item types to PTE Academic, but focuses on general English, making it more relevant for test takers. Test questions were developed with detailed specifications and field tested to ensure reliability and validity. Below is what you can expect as a test taker:

  • Part 1: Speaking & Writing (This section will test your speaking and writing skills in around 50 minutes)
  • Part 2: Reading (This section will test your reading skills in around 30 minutes)
  • Part 3: Listening (This section will test your listening skills in around 30 minutes)

Pearson’s vision: to be the world’s leading destination for people committed to building and improving their English proficiency, and with 1.5 billion people currently learning English, there is a big opportunity to grow across the globe.

Gio Giovannelli, President of the English Language Learning division at Pearson, shares, “We are excited to roll out PTE Core to test takers across the world. It was designed to test real life language skills and allows test takers to showcase their proficiency and be themselves in English. Whether people are looking to work, study or migrate to Canada, there’s a Pearson English language proficiency test that suits their requirements.”

Support and preparation can make all the difference. Don’t hesitate to seek the help you need. Start your journey today. Visit https://www.pearsonpte.com/ to learn more.

Prepare with confidence. Achieve your dreams. Welcome to Canada!

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The Silent Hero: Why every business needs a good bookkeeper Nuages Consulting Inc, Chartered Professional Accountants, Certified Public Accountants

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BY SIMONE J. SMITH

“I received a call, and the client started crying. She had a business, her bookkeeping and taxes were everywhere, and she was feeling overwhelmed. She only used Excel, and she wanted to save money.”

“I can do what you want me to do, but that won’t help you. How about we offer you something that will help you out.”

In the fast-paced world of business, where attention is often drawn to flashy marketing campaigns and innovative products, there exists a silent hero that operates behind the scenes, largely unnoticed yet indispensable to the success of any enterprise or small business. Meet Nuages Consulting Inc, Chartered Professional Accountants, Certified Public Accountants – the unsung guardian of financial integrity and stability.

In the dynamic landscape of entrepreneurship, it’s easy to overlook the crucial role that a good bookkeeper plays. They are the backbone of our financial operations, ensuring that every dollar is accounted for, every transaction is recorded accurately, and every decision is grounded in reliable data.

Beyond the mundane task of number-crunching, a skilled bookkeeper serves as a strategic partner, offering valuable insights and guiding prudent financial decisions. From budgeting and forecasting to tax compliance and financial analysis, their expertise is indispensable in navigating the complex terrain of business finance.

To think; the smallest financial oversight can have far-reaching consequences, and this is why the value of a proficient bookkeeper cannot be overstated. They are the guardians of fiscal responsibility, ensuring that the financial health of your business remains robust and resilient in the face of uncertainty.

“Having a good bookkeeper onboard provides businesses with the clarity and transparency they need to steer the ship in the right direction,” shares Gloria Kapuku, CPA and founder at Nuages Consulting Inc, Chartered Professional Accountants, Certified Public Accountants. “These reports enable us to identify trends, spot potential risks, and capitalize on opportunities for growth.”

“We have a meeting first; during our meeting we let you explain your system. I need to understand you. I then share our process and let them see how things could be. People are resistant, so we take things slowly.”

The full bookkeeping system involves the systematic: recording, organizing, and summarizing of financial transactions within a business. It begins with the initial entry of transactions such as: sales, purchases, payroll, and expenses into the accounting system. Subsequently, these entries are categorized and posted to appropriate accounts, ensuring accuracy and compliance with accounting principles.

Throughout the cycle, reconciliations are conducted to match records and identify discrepancies, followed by the preparation of financial statements, including: the balance sheet, income statement, and cash flow statement. Lastly, the cycle culminates in closing entries, ensuring that revenue and expense accounts are reset for the next accounting period. Overall, full-cycle bookkeeping provides a comprehensive overview of an organization’s financial health, facilitating informed decision-making and regulatory compliance.

“One of the first things that I tell my clients,” Gloria shares, “Is let’s set up proper procedure. We set up a step-by-step plan and enforce the workflow. We meet every month to ensure you are staying on course. Then we meet every three months, and then we do a yearly check -in.”

Incredibly, Nuages Consulting Inc, Chartered Professional Accountants, Certified Public Accountants have fantastic resources on their website including Mentorship and Coaching Services that will help you achieve your personal, business, or career goals. Their goal is to introduce you to new ways of thinking, challenging your limiting assumptions, sharing valuable life lessons, and much more.

They have your bookkeeping basics, a DIY in how to keep your books and records clean. Topics of discussion include:

  • Why is bookkeeping important?
  • Best way and software for bookkeeping
  • Important activities in bookkeeping
  • How to master bookkeeping

Bookkeeping practices

  • Mix or separate personal and business income and purchases?
  • What are internal controls?
  • Bank transactions, electronic or paper format?
  • What is bank reconciliation?
  • What are financial reports?
  • What are records?
  • Excel worksheet or accounting system?
  • Tax forms.
  • Accountants, CPAs, and tax professionals/planning

The team also does a deep dive into the numbers – financial statements and balancing the books. They also have a Bookkeeping – Advance Mentoring and Coaching Sessions (10-15 hours) where they explore different types of bookkeeping accounts, what they are, what they do, and how to book them. These sessions include:

  • Accounting Basics
  • Debits and Credits
  • Chart of Accounts
  • Bookkeeping
  • Accounting Equation
  • Accounting Principles
  • Financial Accounting
  • Adjusting Entries
  • Financial Statements
  • Balance Sheet
  • Working Capital and Liquidity
  • Income Statement
  • Bank Reconciliation
  • Accounts Receivable and Bad Debts Expense
  • Accounts Payable
  • Inventory and Cost of Goods Sold
  • Depreciation
  • Payroll Accounting
  • Stockholders’ Equity
  • Nonprofit Accounting

Ready to get started? You can book a 15-minute free consultation for any of the topics below:

  • “Ask us anything” service provides a free consultation where you can ask us about tax, accounting, bookkeeping, incorporating and more.
  • Book a 15-minute scheduling call with us to discuss which mentorship and coaching is appropriate for you!
  • Tax preparation, where the focus is on operating your business and personal affairs, knowing that your tax needs are being fully met.

So, the next time you glance over the balance sheet, or pore over financial statements, remember the silent hero who works tirelessly behind the scenes – Nuages Consulting Inc, Chartered Professional Accountants, Certified Public Accountants, whose meticulous attention to detail and unwavering dedication keep the wheels of your business turning smoothly.

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