BY: ALYSSA MAHADEO
In modern society, our busy and hectic lifestyles are quite demanding. Between work, and family it’s difficult to make time for the little things, and everyday household tasks like cooking and cleaning always seem to fall last on the list of priorities.
Yolande Luke immigrated to Canada from the island of Dominica at six years old with her parents and her siblings looking to start a new life for themselves in North America. Coming to Canada was a bit of a culture shock for Yolande and her siblings, they were fluent only in French and it was a challenge for them to master the English language.
“My father was a jack of all trades, and he worked in the auto body industry fixing cars and my mother alternated between different jobs ultimately ending up working as part of a nursing home staff.”
Growing up, Yolande’s parents provided an admirable example of what it means to choose a meaningful career. “They always said there’s nothing you can’t do once you put your mind to it,” Yolande recalls. “Be confident in yourself don’t let anyone intimidate you or tell you that you can’t do it.”
God was also and still remains a centerpiece to her life. Her strong faith in God is a shining light leading the way in every decision she makes.
Going into high school Yolande shares that she had so many viable options. “I was interested in so many things, some of them were to become a pilot, a police officer or even own my own company.”
Ambitious as she was, Yolande’s pursuits to become a Police Officer didn’t work out. Hearing horror stories of challenges presented in the field mixed with fear caused her to disregard the idea. She was very passionate about becoming a pilot, completing her fight attendance certification, and was even hired by a few big name airlines, yet she soon realized that she lacked the hardened resolve of self-sacrifice.
“I put that dream aside, for now, I didn’t throw it away, but I realized if I wasn’t ready to become a flight attendant, then I wasn’t yet ready to be a pilot,” she explains.
Upon graduating from High School, Yolande enrolled at a private college for interior design, another career option that she was very interested in. She went on to study business at George Brown learning the fundamentals of the business world allowing her to gather the knowledge necessary to perhaps one day satisfy her entrepreneurial spirit.
“I started seriously considering owning my own business when I realized that the piloting might not work,” Yolande shares. “I had a difficult choice to make, and I wanted to give myself the time to gather the courage necessary to embark on such an ambitious path.”
Over the years, working in different managerial positions since the age of 14, Yolande had amassed a wealth of experience working for various companies. She was able to learn the ropes when it came to things like how they run their systems, document their paperwork, how to organize tasks, and how things needed to be structured in order to make things work effectively.
“I was able to learn valuable customer service skills, most importantly how to build a relationship with my clients, retain those customers and attract new business and how honesty is the best policy,” Yolande says.
After a falling out with her last employer, Yolande left that job and found herself unemployed. “I had a daughter, she was enrolled in private school which isn’t cheap, so I needed a way to come up with some quick cash,” Yolande explains. “I found this cleaning company, managed to secure an interview with them and they hired me.”
Working at this company, Yolande received the training on how to properly, and thoroughly clean a home. “The clients I had really liked me, and I thought that this seemed like something I would be able to do on my own,” she says.
Yolanda began building her own clientele after becoming friends with a woman looking for someone to clean her house and her kitchen. She was able to attract clients who had originally employed the services of the company she worked for because they were dissatisfied with the poor cleaning jobs they were receiving from the company’s other cleaners.
She ended up leaving her job at the company, seeking a more flexible schedule to accommodate her family needs and through the reputation that she was building just through the connections she had her business began to take form.
Twilight Quality Cleaning has been open for business for the last 15 years. Once she began attracting and retaining new clients, the sky was the limit.
“When we were thinking about the name, I had this idea where I wanted my clients to leave their homes, and come back to something totally different,” Yolande says. “I wanted my clients to come home and see their space transformed sort of like entering a Twilight Zone.”
“When my clients come home, it’s like they’ve completely entered a new realm. The scent is different, the look is different because sometimes I’ll move things around to better fit the space and so far I haven’t heard any complaints.”
Twilight Quality Cleaning offers a multitude of cleaning services based on their client’s specific needs. They are adept at covering every room in your house wiping down, dusting, sweeping, vacuuming, mopping and cleaning everything that requires keeping your space neat, tidy, smelling fresh and clean!
“With every client, there is always an initial clean, an hourly service where I’ll go through everything, moving furniture, wiping everything down, and after that, it basically becomes a regular cleaning maintenance based on what is needed.”
They are very sensitive to health concerns, and using harsh chemical products is not their style. They opt instead to clean your home with powerful yet environmentally friendly products that smell great and also get the job done.
“I’m a very honest person, my services are open to everyone, there is no distance that I will not go, but when I do a clean, after that service my client has to be happy,” Yolande says. “By providing this service, I am unburdening that client of coming home to do that work, they can come home, and just come and relax in a nice clean home.”
Yolande is always looking to grow and expand, hiring on new cleaners who are as dedicated to servicing her clients as she is. “As I grow I want my employees to grow with me,” she shares. “My company is a big happy family, they take care of me, and I take care of them, whatever level I’m at in life I would like my employees to be there with me.”
The next time you want to take a day off from cleaning, or just want to do away with it altogether consider Twilight Quality Cleaning, they have all your cleaning needs covered!
Derran Bascom
January 5, 2019 at 5:12 pm
Twlight Quality Cleaning Business Number
416 990 2737