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Canadian Association of Ambulatory Care: The Patient Experience in Ambulatory Care: Striving for Excellence

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BY EMILY SINGH

“To keep the body in good health is a duty…otherwise we will not be able to keep our minds strong and clear”- Buddha

In the quest to keep our bodies in optimal health we often times forget our health care providers who work in the ambulatory care setting who go above and beyond to ensure patient satisfaction. What exactly is ambulatory care? Ambulatory care can be defined as medical care that is provided on an outpatient basis which includes but is not limited to diagnosis, rehabilitation, consultation, observation and of course treatment.

The Canadian Association of Ambulatory Care (CAAC) is the first and only interprofessional association that focuses solely on patients who require either medical or surgical care on an outpatient basis. On May 13th,, 2016 inside the luxurious Westin Prince Hotel, the CAAC held their fourth annual conference geared towards “The Patient Experience in Ambulatory Care: Striving for Excellence.” Chief Executive Officer and founder, Denyse Henry took to the podium first to address the audience and introduce the new president of the CAAC, Jatinder Bains. This interactive forum touched upon key topics such as ethics, patient relations, efficiency, customer service, case costing and patient flow.

The opening keynote address was given by Dr. Joshua Tepper who is a family physician and president and CEO of Health Quality Ontario. Following Dr. Tepper was a session regarding the integration of patient relations and ethics services. Ethics plays a tremendous role in the healthcare field especially when dealing with the relationship between patients and health care providers. In the Caribbean community one major topic of interest is cultural sensitivity and cultural tailoring. In delivering patient care, accommodation is key in establishing trust and comfort. For many, receiving treatment and care can often times can be a stressful experience hence the need for building these relationships between patient and health care providers.

In today’s day and age, technology has proven to be a force to be reckoned with. Everything is digitally driven and traditional means of healthcare treatment has been revolutionized. Barbara Collins, CEO of Humber River Hospital along with Jerry Jeter, Vice President of Healthcare Principal HDR Architecture Associates Inc. led a discussion on how digitalization has begun to drive a new standard for ambulatory care at Humber River Hospital. As North America’s first digital hospital, Humber River Regional Hospital is a state of the art facility that has been constructed in such a way that further enhances efficiency and decreases walking distance amongst nurses which in turn ensures maximum bedside assistance.

Other information sessions during the conference included: Transition to Electronic Scheduling & Documentation, Future Practice, Consideration in the Ambulatory Care Setting, The Starbucks Affect-Goal: Customer Service Excellence, Evaluating the Efficiency of Patient Flows in an Endoscopy Suite, TrackOR- Implementing RFID Information Solutions the Improve Operational Performance, Help! What is Happening to Me? Improving the Patient Care-Partner Experience Dementia Care, Striving for Excellence in Interprofessional Vascular Access Education. Use of Games as a Creative and Effective Strategy for Knowledge Transfer Across an Organization, Care Coordination: The Impact of a Collaborative Approach of a Healthcare Transition of Patients in a Tertiary Setting, Case Costing in the Patient Journey, Tele-Ophthalmology and the Patient Experience in Ambulatory Care, Developing & Implementing a Patient Centered Interprofessional Cardiovascular & Pulmonary Rehab Program, How Case Costing Information Can Support? and lastly Promoting Excellence in Ambulatory Care: The Role of Advanced Practice Nursing Within the Interprofessional Team.

The conferences closing remarks keynote address was given by Haesun Moon who is the Certificate Program Director of Solution-Focused Brief Coaching Program & Organizational Development Leadership Association at Sunnybrook Health Sciences Centre. For more information regarding the Canadian Association of Ambulatory Care please visit www.canadianambulatorycare.com.

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Canada passes new law to address wrongful convictions

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BY SIMONE J. SMITH

The work of Innocence Canada, formerly known as the Association in Defence of the Wrongly Convicted (AIDWYC) has made a significant difference on the Canadian legal scene. According to the website: www.innocencecanada.com the organization was launched in February 1993 as an extension of the Justice for Guy Morin Committee, which was established in 1993 after he was wrongfully convicted. AIDWYC received widespread media attention due to the work of Rubin “Hurricane” Carter who served as its founding Executive Director for over ten years. Carter served nineteen years for a wrongful conviction in a New Jersey prison and was subsequently released.

It was in October 2016 that AIDWYC rebranded as Innocence Canada with a new logo adorn with tally marks to coincide with each exoneration. In a press release issued by Innocence Canada on Thursday, December 12th, 2024, details were announced regarding the passage of Bill C-40. It is titled, “The Miscarriage of Justice Act “and is also known as “David and Joyce Milgaard’s Law.”

The press release notes, “It makes drastic changes to the Criminal Code and creates a new tribunal or commission to address all claims of wrongful conviction. It eliminates our present Ministerial Review process that has for more than 100 years been the only resort for the wrongly convicted.”

In the press release, David’s sister, Susan Milgaard states, “My mother and my brother will be looking down on us and celebrating this new law. I am very grateful it is named after them. They did so much to get this law passed, because they were dedicated to the cause of all the innocent people in prison who had no good place to seek justice. Now they will have a place to go.”

James Lockyear of Innocence Canada states, “Today is a great day for all those wrongfully convicted. Innocence Canada has been advocating for this law for more than 30 years. It will bring Canada in line with other countries that already have a similar commission and be a change for the wrongly convicted and the Canadian criminal justice system.”

It was in 2009 that David Milgaard was wrongfully convicted of the murder in the rape and death of Gail Miller. She was a nursing student at the time. Miller spent 23 years in prison as a sentence. However, in 1992 he was freed and found innocent. Since then, Milgard has actively engaged in advocacy for those who are wrongfully convicted and has worked hard for the establishment of an independent to review cases of wrongful convictions.

The fact that David and his mother, Joyce Milgaard are both deceased and not present to celebrate this day is unfortunate. Milgaard’s sister, Susan states, “It didn’t take a village, it took a country to achieve what we have and thank God for Canada because we’ve done it.”

An independent commission will be established to review potential wrongful convictions rather than the Minister of Justice. Arif Virani, Minister of Justice and Attorney General of Canada states, “It is Important that this legislation includes money, personnel, and legal aid funding.”

Ron Dalton of Innocence Canada states, “We’re currently working on 130 cases in our office, and we only have the resources to look at homicide cases.”

A press release was issued on Wednesday, December 18th, by the Department of Justice Canada to highlight the fact that the David and Joyce Milgaard’s Law received royal assent. Innocence Canada states, “All of us at Innocence Canada are delighted by the passage of David and Joyce Melgaard’s Law, which creates a new and independent body of experts to address future claims of wrongful conviction. Justice Minister Arid Virani and his predecessor, David Lametti, deserve great credit for this ground-breaking legislation which will make for an enormous improvement to our criminal justice system.”

The press release outlines some of the purposes of the new independent commission. It notes that it will not be an alternative to the courts. In general, applicants will first need to exhaust their rights of appeal before requesting a miscarriage of justice review by the commission. Furthermore, it “will not decide whether an applicant is guilty, or innocent, and there will be a dedicated victim services coordinator position to support victims and assist with the development of procedural policies especially as it relates to victim notification and participation in a manner consistent with the Canadian Victims Bill of Rights.

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The Toronto Caribbean Carnival is in desperate need of emergency and sustainable multi-year funding

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BY PAUL JUNOR

The announcement of a $3.5 million “critical investment” in the Toronto Caribbean Festival by the federal government is good news for the Festival Management Committee (FMC). The announcement was made on Monday, December 16th, 2024, as part of the Fall Economic Statement by the government of Canada. A press release from the FMC referred to the anticipated funding although details such as the release date and others are still unknown.

There has been media attention hinting at the possibility that the Toronto Caribbean Festival could be canceled in 2025, because it came up $2 million short in funding. It was on October 28th, 2024, that MPP Dr. Jill Andrew rose in the Ontario Legislature and informed the Ontario government that the festival was cash strapped. She stated, “The Toronto Caribbean Carnival is in desperate need of emergency and sustainable multi-year funding.” She mentioned the economic importance of the festival to the province and the fact that it costs $2.5 million to run. She called on the provincial government to ensure that the festival is funded adequately beyond the paltry $120,000 that it allocated to it in 2024.

In addition to MPP Andrew’s request for sustainable funding, a petition was launched by the Festival Management Committee. The petition describes vital aspects of the festival and lists ways that it contributes to the: cultural, economic and social life of Toronto. Undoubtedly, the ongoing issue of funding of the Toronto Caribbean Festival is one that will not go away unless, or until the three levels of government: provincial, federal and municipal decides to elevate it to a high level rather than just pay lip service to its importance annually. It is often used as a great photo-op for politicians during the summer.

The press release from the FMC revealed that there was a lot of work that was done behind the scenes prior to the announcement. “This critical investment follows nearly two years of intense advocacy.” This $3.5 million funding will go towards addressing systemic underfunding and highlighting the carnival’s vital cultural and economic contributions to Canada.

Jennifer Hirlehey, Executive Chair of the FMC states, “This achievement reflects the dedication of our team and the collective support from our stakeholders, the Caribbean community business. Together, we have demonstrated the power of unity and a shared vision. This funding will ensure the Carnival remains a dynamic force in Canada’s cultural and economic landscape, inspiring generations to come.”

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The Global Jamaica Diaspora Youth Council continues to unite and inspire young Jamaicans abroad

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Photo featuring Steven Getten

BY RUSHANE FERRON

The Global Jamaica Diaspora Youth Council (GJDYC) celebrated another milestone with its second annual event held at the Jamaican Consulate in Toronto, Ontario. The gathering, which took place on December 20th, 2024, continued the council’s mission to unite youth across the Greater Toronto Area (GTA) in celebrating and strengthening their Jamaican heritage.

Spearheaded by GJDYC Canada Representative, Steven Getten, in collaboration with the Jamaican Consulate, the event has quickly become a vital platform for fostering a sense of community among young Jamaicans in Canada. It offers a lifeline to those without close family connections, creating opportunities for: cultural exchange, mentorship, and relationship-building.

This year’s event attracted an even broader audience, drawing second, third, and fourth-generation Jamaicans eager to deepen their ties to their cultural roots. In her opening remarks, Consul Younna Bailey Magalhaes warmly welcomed attendees, emphasizing the importance of unity and collaboration within the Diaspora.

Keynote speaker Yanique Williams, Public Policy Director at Uber for Western Canada, delivered an inspiring address encouraging youth to embrace their potential and focus on building strong, supportive networks. Her words resonated with many, highlighting the importance of resilience and community in achieving personal and professional success.

Steven Getten closed the event with a heartfelt reflection on his migration journey and the power of solidarity within the Jamaican community. “Life in Canada may be difficult, but we have a vibrant Jamaican community. Let’s support each other and build together,” he urged.

The event’s success was made possible through the support of generous sponsors, including Grace Foods, JN Group, Keda Law, Nursing and Homemakers Inc., Caribbean Airlines, and Caribbean Queen. These partners provided essential packages for newcomers, students, and youth in need, reinforcing their commitment to uplifting the Jamaican Diaspora in Canada.

As the GJDYC continues to grow, events like these serve as a testament to the power of cultural heritage in uniting and inspiring young Jamaicans abroad. The council remains steadfast in its mission to cultivate a thriving, connected Diaspora that celebrates its shared history while embracing future possibilities.

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