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Looking for a side hustle? Uber is not the way to go! A look at Uber’s Unfair Practices

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BY SIMONE J. SMITH

“We are the backbone of Uber’s business model, and we are tired of not receiving the respect and rights we deserve. The time for action is now.” Ejaz Butt (Toronto-area Uber Black Limousine driver and UFCW Union Member) 

So, you have decided that you want to take up a side hustle, and you catch an Uber commercial on television. It seems like a good idea; you can do it in your free time. I have some unfortunate news for you; you may want to rethink doing this.

This article is meant to educate anyone who might be thinking about working with Uber; there are some things that have been reported that do not shed Uber in a very positive light. After reading this article, if you are an Uber driver and have experienced anything similar to what is read, NOW is the time for you to speak up; write to your MP and speak out about it. It is the only way that anything will be done.

There have been several negative claims made against Uber about their unfair, and unjust practices. Under the guise of technological innovation, Uber has been allowed to relinquish any responsibility to its drivers, who as a direct result find themselves risking their health, safety, and basic human dignity.

There have been Uber drivers that claim they were fired after refusing unsafe work. In one case, a customer threatened to lodge a complaint against a driver and became violent after the driver asked her to wear a mask while she was in his vehicle. The driver phoned the police who had to remove the customer from the driver’s car.

In another incident, a driver refused to take four passengers in his vehicle as this violated Uber’s explicit COVID-19 safety regulations. The driver believes that the customer who ordered the trip retaliated against him by leaving a bad review and rating.

Drivers reported that they frequently had to deal with intoxicated and impaired customers who were rude, demanding and insulting. When they asked the riders to tone down their behaviour, the riders indicated that they would lodge a formal complaint against the drivers.

There have been other reports from drivers that despite having strong driving records and high customer ratings and reviews, they discovered that the Uber app had been deactivated from their phones following the complaints. They attempted to reach Uber support to dispute the complaints but were unable to learn more or tell their side of the story. Uber support did not follow up on requests for review or make further attempts to contact the drivers.

For all the drivers involved, working for Uber was their chief source of income. The drivers had been working as Uber drivers for several months without incident, and one had over 1,000 five-star reviews on his account. Being fired without investigation and with no protection has devastated these drivers, who rely on working for the app to support their families.

“I bought a new car, borrowed money from my friend and planned to start studying for my future, but my livelihood was stolen from me,” explained driver Bhupinder Singh. “It affected my mental health. I was a top star rating driver and completed more than 2,000 trips and with two false and angry customer accusations, Uber deactivated my account without proper investigation.”

Some UberEATS couriers were stuck earning as little as $3.99 per trip at the start of this year — down from about $10 per trip at the beginning of 2020 after the company lowered base compensation rates. Since most couriers averaged only two or three trips per hour, that put them significantly below Ontario’s minimum wage of $14 an hour.

I had the opportunity to personally speak with a community member who had been working with Uber for two years when he started to notice certain things that literally did not add up.

He has a friendly attitude, and enjoys dialogue, aspects of his character that he brings to his driving position at Uber. During a dialogue with a client one day, he learned something disturbing; his client told him that Uber charged him $50.00 for the drive, and when the driver reached the destination, Uber paid him his share for the drive, which came to $25.00.The driver showed his client what had been paid because they had been discussing this situation during the drive. The client was disgusted and told the driver that he was going to make a complaint.

Another issue that became noticeable is that he would travel twenty minutes from their location to pick up a client. They would then drive the client three minutes away, and only get paid for the three-minute drive. That three-minute payment does not take care of the gas, or time that it took to drive over twenty minutes to pick up the client. He also told me that when you get to your client, Uber gives them up to five minutes waiting time, also five minutes that drivers are not paid for. The rider has to pay for the waiting time, but the driver does not see a cent of that money.

They have a system set up that only allows you to see ahead of time where you will be dropping off your client if you pick up 85% of the clients that are called in, and that you actually pick up. You can’t cancel a ride, or reject a call; if you do it goes against you.

The driver felt that the government should know about the type of economical abuse that Uber drivers are going through.

Thankfully, there are a group of individuals who are standing up for the drivers. Since launching the Uber Drivers United (www.ufcw.ca/uber) campaign in 2019, UFCW has become the leading voice for app-based drivers in Canada, Uber Black drivers in Toronto, and is heading union organizing efforts in British Columbia, Alberta, as well as other parts of the country.

UFCW Canada is the country’s leading private sector union, representing more than 250,000 union members across Canada working in food retail and processing, transportation, health care, logistics, warehousing, agriculture, hospitality, manufacturing, and the security and professional sectors. UFCW is the country’s most innovative organization dedicated to building fairness in workplaces and communities.

“UFCW Canada stands with Uber and app-based drivers around the world in their call for respect and human dignity,” says Pablo Godoy, National Coordinator of Gig and Platform-Employer Initiatives at UFCW Canada. “Both Uber and our governments must be held to account when it comes to protecting workers in the gig economy. We are calling on all activists and allies to support this action to shed light on the Uber drivers who are fighting for their health, safety, labour, and union rights.”

UFCW 1518 is taking the cases of several Uber Drivers to the BC Labour Relations Board by filing an unfair labour practice complaint against giant tech corporation Uber.

Actions the drivers are demanding from Uber:

  • End unfair deactivation of driver’s accounts
  • Access to data and transparency
  • End the unfair rating system
  • Provide better health and safety for drivers
  • Employment rights (end misclassification of drivers)
  • Respect City of Toronto bylaws

Currently, Uber workers in Canada are classified as independent contractors, meaning they decide when to work and what work to do. However, this “flexibility” comes with enormous costs. In Ontario, for example, these contractors have no legal right to a minimum wage, sick days, collective bargaining rights, or breaks.

Uber passes on an employer’s usual costs to its workers, and this leaves them responsible for tasks like vehicle maintenance. This structure of employment has been massively profitable for Uber. The United Food And Commercial Workers union noted that Uber rakes in most of its revenue from the value of the service its drivers provide. The company has the power to terminate those drivers and can to a large degree dictate the terms of their employment. Yet it doesn’t have to pay them a minimum wage or risk ceding any of its power to a union.

In 2020, while many of the company’s workers reported a drop in their compensation rates, Uber chalked up a significant revenue increase. According to Uber’s most recent filing with the Securities and Exchange Commission, while its “mobility revenue” fell, its delivery revenue — “partially offset” by incentives for “delivery people” — increased by $2.5 billion last year.

How has Uber responded to this? They have come up with the Uber, Flexible Work+ plan, which they claim will offer a modern approach to app-based work in Canada. The plan has two key components. The first involves “self-directed benefits,” whereby workers “accrue” funds commensurate to their hours worked in a “flex package.” The workers will supposedly be able to direct this package toward paid time off, education expenses, or insurance.

The second component involves “enhanced worker protections,” described as “training and tools.” Uber claims that this new plan, which looks suspiciously like the old plan, is beneficial to workers.

The union is seeking changes to the Employment Standards Act to enable app-based contract workers like Uber drivers to join a union and receive other basic protections. In a letter to Labour Minister Harry Bains and Parliamentary Secretary Adam Walker, UFCW 1518 asked that the Government of British Columbia amend the Employment Standards Act to enable app-based contract workers like Uber drivers to join a union, classify them as employees and allow them to receive other basic protections.

UFCW 1518 has been working with Uber drivers and other workers in the gig economy to fight for more fairness, better wages, and safer conditions for precarious workers. To find out more about UFCW and its ground-breaking work, visit www.ufcw.ca.

We, as humans are guaranteed certain things in life: stressors, taxes, bills and death are the first thoughts that pop to mind. It is not uncommon that many people find a hard time dealing with these daily life stressors, and at times will find themselves losing control over their lives. Simone Jennifer Smith’s great passion is using the gifts that have been given to her, to help educate her clients on how to live meaningful lives. The Hear to Help Team consists of powerfully motivated individuals, who like Simone, see that there is a need in this world; a need for real connection. As the founder and Director of Hear 2 Help, Simone leads a team that goes out into the community day to day, servicing families with their educational, legal and mental health needs.Her dedication shows in her Toronto Caribbean newspaper articles, and in her role as a host on the TCN TV Network.

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Canada is Sinking – Is there a correlation between the rising economic costs, and the siphoning of funds to other sources in Canada?

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BY ADRIAN REECE

At some point Toronto was a city that people enjoyed living in. Recent political leadership at every level of government has caused citizens to consider moving out of the country as a whole. The high cost of living, coupled with the difficulty affording housing, and remote work becoming more regular has made the rest of the world seem much more appealing for Canadians as a whole.

Many countries are offering travel perks and visas to travelers in the west, to encourage them to visit, or to even move into their countries. Costa Rica, Japan, and France currently have travel perks and have opened their borders to make it easier to enter. Specifically for Canadians and even more specifically Torontonians who work remotely, are looking to countries and cities with lower costs of living. The Canadian dollar goes far in other parts of the world.

We owe the struggling economy to a few factors. Political leadership has greatly impacted the state of Canada, immigration policies that have changed over the years have caused stress on Canadian citizens.

In 2023, the federal government released its new Immigration Levels Plan to welcome 485,000 permanent residents in 2024 and 500,000 in 2025 and 2026. This announcement came on the heels of an Environics public opinion survey revealing a significant increase in the number of Canadians who believe the country accepts too many immigrants. That marks a dramatic reversal from a year ago, when support for immigration levels stood at an all-time high.

The Trudeau led government has held true to their commitment to bring in millions of immigrants in a short span of time. Housing policy is draining the income of Canadians, and political debates do not provide any real answers towards understanding what is going on in the country. Consistent political scandals regarding Trudeau overspending, and not adhering to budgets, and using money that was originally allocated for certain things. Trudeau was audited and it was found that $123 million was given to ineligible businesses, or projects that should have never been awarded at all. This is one in a long list of Trudeau scandals that have been a part of Canada political identity for the last nine years.

Trudeau’s government has even siphoned off funds to their personal businesses, after audits by the auditor general, we have seen too many inconsistencies with the funding of the Trudeau government in misusing funds as well as money disappearing into places that it should not be going.

In June of this year, the auditor general (AG) released two reports about: improper contracting practices, conflict of interest, and funding provided for ineligible projects. What these reports brought to light is an unpleasant reality; politicians and bureaucrats in Ottawa do not always act in the best interest of Canadians.

According to the first AG report, Sustainable Development Technology Canada (SDTC), the federal agency responsible for funding green technology projects, demonstrated “significant lapses… in governance and stewardship of public funds.” Nearly 20% of the SDTC projects examined by the AG were in fact ineligible (based on the government’s own rules) for funding, with a total price tag of $59 million. There were also 90 instances where the SDTC ignored conflict of interest provisions while awarding $76 million to various projects. Indeed, the AG found 63 cases where SDTC agency directors voted in favour of payments to companies in which they had declared interest.

The second AG report focused on 97 contracts totaling $209 million awarded by the federal government to the McKinsey & Company consulting firm from 2011 to 2023. According to the AG, the government demonstrated “frequent disregard for procurement policies and guidance and that contracting practices often did not demonstrate value for money.” About 70% of these contracts were awarded non-competitively, meaning no other companies were permitted to bid on the contracts. Interesting!

These findings also follow an earlier report in February that found the federal government “repeatedly failed to follow good management practices in the: contracting, development, and implementation” of the ArriveCAN mobile app, which cost Canadian taxpayers at least $59.5 million.

Is there a correlation between the rising economic costs, and the siphoning of funds to other sources in Canada? Potentially, it will take a lot more investigation to confirm if that is really the case. However, Canadians can see that there has been a drastic change in the economy since the Trudeau government has come into power.

For governments to work there needs to be transparency, and there has been a lack there of in regard to our political leadership in the last few years. There are too many scandals and too many mishaps with money. Too many policies that do not benefit the citizenry, and not enough effort made to rectify the sinking economy.

Canada cannot continue to stay in these dire straits, we are sinking, and leadership plays a big role in the state of the country. We won’t see changes unless we demand it, we can take a page out of France’s method of protest; other countries have set a precedent of what their expectations are, and Canadians need to do the same. They need to demand change and implement strategies to achieve it. Within acceptable methods of protest there exists a strategy and method of changing the nature of Canada’s problems, but it starts with the citizenry. Coming together is the greatest power we have, and we need to utilize it.

REFERENCES:

https://www.environicsinstitute.org/projects/project-details/public-opinion-about-immigration-refugees

https://www.canada.ca/en/immigration-refugees-citizenship/news/notices/supplementary-immigration-levels-2023-2025.html

https://www.oag-bvg.gc.ca/internet/English/parl_oag_202402_01_e_44428.html

https://www.oag-bvg.gc.ca/internet/English/parl_oag_202406_06_e_44493.html

https://www.oag-bvg.gc.ca/internet/English/parl_oag_202406_e_44491.html

https://www.fraserinstitute.org/article/scathing-auditor-general-reports-underscore-political-realities

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The Jamaica Food and Drink Festival – where every bite tells a story, and every sip celebrates Jamaica’s vibrant soul

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BY SIMONE J. SMITH

What if I told you that Visa is offering two amazing opportunities that YOU, our loyal readers have an opportunity to take part in? For one of our lucky readers, you have a chance to:

  • Win a trip to Trinidad Carnival 2025
  • Win a trip to Jamaica

“What is this all about Simone,” you might be asking? Well, the Jamaica Food and Drink Festival (JFDF) turns 10 this year, and Visa International is thrilled to be part of the celebration once again. Welcome to the heart of Jamaica’s culinary playground – the Jamaica Food and Drink Festival, where flavours, culture, and music blend into one unforgettable celebration.

Step into the lively Craft Market downtown, where the spirit of Jamaica comes alive. Here, they celebrate the island’s rich history and vibrant flavours – an ode to the past. Guests get a chance to immerse themselves in the legacy of festival favourites like: Crisp, Chopstix, Pork Palooza, and Picante – all in one electrifying space.

Taste, sip, and groove your way through the night, reliving fond festival memories while savouring the global influences that have shaped the iconic dishes we love today – no passport required (except to travel of course)!

As the hot days turn into steamy nights, and steamy nights turn into sweltering days, what better way to close out the festivities than with one last delectable event? The finale is not just a celebration, but a reflection of Jamaica’s culinary renaissance. After four unforgettable days, guests get a chance to honour the island’s: finest chefs, mixologists, and artisans who have made this festival a true showcase of creativity and passion.

Naturally, the festival had to find accommodations that match its prestige, and the only hotels of choice this year are: The Jamaica Pegasus Hotel and The Courtleigh Hotel & Suites. At the Jamaica Pegasus Hotel, the Caribbean’s most distinguished address, you will experience the perfect blend of elegance and island charm. Nestled in the heart of New Kingston, surrounded by lush gardens and views of the Caribbean Sea, this 17-storey gem is where business meets leisure in true Jamaican style. You also have the option of immersing yourself in the timeless charm of The Courtleigh Hotel & Suites, a true jewel of Jamaica’s capital city. With spacious accommodations, award-winning dining, and all the modern comforts, it is the perfect way to end your festival experience.

Waldemar Cordero, Marketing Senior Director for Visa in the Caribbean and Central America, expressed his excitement about being involved in the festival’s decade-long run. “We’re really excited to be part of the 10th staging of the Jamaica Food and Drink Festival. It’s amazing to see how far this festival has come, and we’re proud to have been part of the journey over the last 6 years. This festival isn’t just about food, it’s about celebrating Jamaica’s rich culture and the incredible talent that drives it.”

Visa’s partnership with JFDF has grown over the years, evolving from a traditional sponsorship into a dynamic collaboration that enhances the festival experience for everyone. “Our relationship with the Jamaica Food and Drink Festival has deepened over time,” said Waldemar. “We’ve moved from simply being a sponsor to becoming the main partner, working closely with the organizers to bring fresh, exciting elements to the event each year. This time around, we’re especially excited about the initiatives we’re rolling out that will make it easier and more enjoyable for attendees to experience all that the festival has to offer.”

Visa is excited to enhance the celebration of the Jamaica Food and Drink Festival’s milestone 10th year by offering an exclusive hospitality package to Trinidad Carnival 2025. One lucky Visa cardholder who purchases festival tickets between October 16th and November 9th, 2024, will win this incredible experience. This offering includes: two economy class tickets from Kingston, Jamaica to Port of Spain, Trinidad; six nights of luxury accommodation at the Hyatt Regency; and comprehensive airport transfers and event transportation. The winner and their guest will enjoy: inclusive meals, stylish Monday Wear and Carnival Tuesday costumes, and access to premier events such as Brian Lara’s Event and PinkNicTT. Additionally, they will be treated to glamour make-up and photos. This package promises to deliver an unforgettable festival experience and celebrate the unified Caribbean culture in style.

In addition, one lucky winner from our Caribbean neighbour Trinidad and Tobago, who uses the First Citizens Bank card in Trinidad, will win a trip for two to the Food and Drink Festival in Jamaica. This is an all-expense paid trip for two with the winners to ensure the festival and enjoy scenic places in Jamaica such as Dunn’s River Falls and Port Royal. Ready for that almost winter getaway? Visit https://jafoodanddrink.com/ for more details. Good luck!

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Welcome to the Black Scholars Institute—where excellence thrives, and liberation is pursued

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BY SIMONE J. SMITH

At the heart of the University of Windsor’s campus, centrally located in the lower level of the CAW Student Centre, lies a space dedicated to fostering: African-Caribbean excellence, academic growth, and community empowerment: The Black Scholars Institute, or BSI.

The BSI Lounge is more than just a meeting place. It is a safe and welcoming space for African/-Caribbean faculty, staff, and students—a venue that fosters not only academic engagement, but community connection. Here, important university and local events, aligned with the Institute’s mission and values, take place.

The Black Scholars Institute is a multidisciplinary research institute—a home for African-Caribbean scholars at UWindsor. It is dedicated to advancing Black excellence and liberation through scholarship, research, and community engagement. The Institute’s work enriches teaching, learning, and social justice efforts across the University, with a focus on making an impact nationally and globally.

BSI hosts a range of weekly programs that encourage meaningful dialogue and academic collaboration. Events such as “Think Tank Thursday” provide a platform for African-Caribbean faculty and students to come together, exchange ideas, and discuss relevant research and current events. For those who are deep in their academic work, “Just Write” sessions offer dedicated time for focused writing in a supportive environment. “Coffee and Convo,” a collaboration with Leddy Library, creates space to explore Black literature and hold thought-provoking discussions around important topics.

Graduate students are invited to participate in student saloons, where they present their works-in-progress in a safe, inclusive space, where they can receive valuable feedback from peers and faculty members alike. Additionally, the “Black Research Spotlight” shines a light on the groundbreaking work of African Caribbean scholars, providing them with a platform to showcase their research and innovations.

In recognition of the challenges posed by systemic anti-Black racism, the BSI offers its members a membership with the National Center for Faculty Development and Diversity, providing on-demand access to a wealth of professional development resources. This is just one of the ways BSI ensures its scholars are well-equipped to thrive and succeed in their academic careers. As a research institute, BSI is committed to supporting Black Studies and promoting excellence in scholarships. One vital aspect of this is the awarding of grants to Black scholars. These grants are instrumental in advancing research that is often overlooked in traditional funding competitions.

While visiting the University earlier this month, I learned more about some of the challenges that have been faced in opening BSI. The establishment of this initiative was approved by the University of Windsor’s Senate on October 7th, 2022. The initiative is in alignment with the University’s commitment to the Scarborough Charter (utoronto.ca) on anti-Black racism and Black inclusion in Canadian higher education. In 2023, the University of Windsor (UWindsor) announced their new academic home that would spotlight: Black excellence, scholarship, research, and community. The inaugural Black Scholars Institute (BSI) at UWindsor, was formally launched in September 2024.

Dr. Clinton Beckford, UWindsor’s Vice President of Equity, Diversity, and Inclusion, envisions that the BSI will be the institutional home for Blackness at the University. “The establishment of a Black Scholars Institute at the University of Windsor is ground-breaking and transformative,” he says.  “It positions the University of Windsor as a post-secondary leader in intellectual thought and practice around Blackness and makes real our commitments to Black flourishing and thriving at and beyond the institution.”

The BSI will work closely with UWindsor’s Interdisciplinary and Critical Studies Department within the Faculty of Arts, Humanities and Social Sciences. Building a Black Scholars academic program represents an innovative plan of action intended to meaningfully understand UWindsor’s approach to African-Caribbean ways of knowing in Canadian universities. The expected output will enhance UWindsor’s research profile in Black Studies and feature scholarly work, special events, speakers’ series, mentorship, and more.

Dr. Camisha Sibblis, the Director at BSI, is hopeful that the institute will enrich the experiences of Black faculty at UWindsor. “We believe that the inclusion of Black peoples, ways of learning and knowledge systems are integral to the growth of our community. The establishment of the BSI is a crucial part of fulfilling the University’s Strategic Mandate Agreement (ontario.ca) and purposefully moving the institution into the future. The Institute will enhance the University’s research profile and will also establish the University as a center of excellence in Windsor-Essex and the Detroit area – a region known for its historic importance for Black people in North America.”

Welcome to the Black Scholars Institute—where excellence thrives, and liberation is pursued through scholarship, research, and community engagement.

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