The Riu Palace Aquarelle is more than just a hotel; it’s an experience

BY SIMONE J. SMITH

The Caribbean sun beat down on the turquoise waters of the Caribbean Sea. Palm trees sway gently in the breeze. A seagull soars overhead, letting out a cry. As we pulled up, I saw a luxurious hotel building with balconies overlooking the beach. This is the Riu Palace Aquarelle, a paradise waiting to be explored.

After checking in, I was brought to a beautiful hotel room. Sunlight streamed through the large windows, illuminating the plush double beds and the comfortable seating area. The balcony doors were open, revealing a breathtaking view of the ocean.

I was exhausted but happy. I collapsed onto the bed with a sigh of relief. “Finally! I can’t believe I am here,” I said to myself. I sit up slowly and make my way over to the balcony. As I lean against the railing, gazing out at the endless blue horizon, I thought to myself, “The view is even better than I imagined.”

There is no better feeling than arriving at your dream destination after a long journey. The Riu Palace Aquarelle offered myself, and a team of travel journalists the perfect escape, where we could unwind and soak up the beauty of the Caribbean Sea. I was accompanied by: Ian Stalker, Karen Dahdah, Michael Schoenberger, Michelle Richmond, Peta-Gai Innerarity, and Ronald Fanfair. Our diverse, and energetic team was hosted by: Jorge Satorre (Communication team at RIU), Albert Puig (Communication Director at RIU), and our local PR extraordinaire Janet Silvera.

While I waited to meet up with the team, I had a chance to take a walk. The crystal-clear water shimmered in the sunlight, and guests were relaxing on loungers, sipping cocktails and soaking up the sun. I looked over and saw Splash Water World. It seemed like the perfect place to get your adrenaline pumping. I instantly noticed: the water slides, a wave pool, and a lazy river; I hoped that I would have time to try it.

During dinner, I learned that the Riu Palace Aquarelle had something to satisfy every palate. From the extensive buffet at “White Bay” to the gourmet specialties at “Krystal,” there are restaurants to suit a guest’s every mood and occasion.

My trip has become proof of a fact; the Riu Palace Aquarelle is a pioneer in comfort and relaxation, and recently RIU Hotels & Resorts announced the launch of their fully revamped website and innovative mobile app, designed to offer an exceptional user experience and enhance the chain’s omnichannel connection with its customers. With these new digital tools, the chain has upheld its commitment to providing an excellent level of customer service and staying abreast of technological development, always seeking to meet the needs and expectations of its guests in an increasingly digitized world.

The website has been optimized to improve the browsing experience, and not only informs, but also inspires users with engaging and exciting multimedia content, promoting richer and more meaningful interaction and allowing users to easily access a whole host of information about the hotel chain’s services and establishments.

Developed with the most advanced technology, it is also able to quickly adapt to changing customer and market needs. What’s more, as the new website is fully integrated with the chain’s hotel management system, users can check room availability and experience what the hotel has to offer before they even arrive.

The website includes information on all of the new and improved products that the hotel chain has introduced in recent years, such as the Elite Club service, or the RIU Party section (we will get to this in an upcoming article, wink, wink), where users can see when parties are being held at each hotel and even book their spot in the VIP area.

An innovative experiences section has been added to help customers find a hotel that’s the perfect fit for their tastes. The new destinations and hotels sections have a visual design to inspire customers and present interesting information in an intuitive format.

In parallel, with a completely updated visual experience in line with the look and feel of the hotel chain’s revamped website, the new RIU mobile app gives users a convenient and accessible channel to make bookings, manage their stays, receive offers and much more prior to their arrival. Likewise, during their stay, they can use it to check in, book a table at a restaurant, make an appointment at the spa, contact reception, or view the entertainment schedule.

The new RIU website and app represent a step forward in the chain’s ambition to face the future challenges of digital business and user engagement, ensuring further improvements in the booking experience and its integral relationship with customers.

What can I say, the Riu Palace Aquarelle is more than just a hotel; it’s an experience. It’s a place to create memories that will last a lifetime.